• Home
  • /
  • Terms & Conditions

Terms & Conditions

  • All Bookings are subject to acceptance by Casa Santurce. We will confirm such acceptance to you by sending you an email that confirms that the booking has been successful. All Bookings are subject to availability and Casa Santurce reserves the right to decline any booking at its discretion. We reserve the right of admittance.
  • When booking multiple beds in a shared dormitory Casa Santurce attempt to accommodate the group in the same room, however this is not always possible.
  • We work hard to create a safe and welcoming atmosphere for all of our guests. To assist with this, guests must provide valid ID on arrival. If a guest does not provide the relevant information and/or does not complete the guest registration form, they will not be entitled to stay on the property. In this case, the guest will be deemed to have cancelled their reservation and the cancellation policy will apply.
  • Please note that Casa Santurce has a minimum age requirement of 18 for guests in shared dormitories.
  • Casa Santurce prides itself in creating a welcoming, inclusive environment. Any action which contradicts this mission will result in immediate action up to and including removal from the premises without reimbursement or refund. Determining which actions are unacceptable is at the discretion of the Owner or Supervisor at the hostel.

Payment

  • Reservations are made in US$
  • The full price of the reservation, including tax, is due on arrival.
  • Credit cards are accepted. No cash payments.
  • When the length of a stay is extended payment for additional nights must be received prior to 11am on the date of original check-out

Cancellation Policy

  • Cancellations, or alterations to a reservation that are made within 72 hours of the check-in date will be charged the full reservation amount, including tax. The 72 hour window will be calculated based on a 3pm check-in unless the guest has provided their arrival time during their reservation process.
  • In the event of a no show, the full amount of the reservation will be charged, including tax.
  • Cancellations or alterations to a reservation made prior to 72 hours before the check-in date will not be charged.
  • For disputes regarding this policy please use the contact page on this website to put forward any concerns. Staff onsite at Casa Santurce are unable to process refunds.

Check-in and Check-out:

  • Check-in is from 3pm – 10pm. A late check-in can be requested using the contact form on this website, or by emailing casasanturce@gmail.com. A late-check incurs a $10 fee which is payable in cash on arrival.
  • Check-out is by 11am. If a guest wishes to extend their stay they must extend and pay for the additional nights prior to 11am on their check-out date.
  • Late check-outs will incur a late fee. Failure to check-out may incur a fee up to the amount of an additional night’s accommodation. 

Liability

  • Casa Santurce is not responsible, nor liable, for any lost, stolen or damaged items. Guests are responsible for any damages to the room that do occur and they will be charged at the discretion of the hostel.
  • Dormitories only: Note there is a $5 fee for towels that are not returned to the office or left on your bed that you are assigned to.
  • Damages include, but are not limited to, broken furniture, smoking in the room, soiled or damaged bedding or mattress, broken kitchen or bathroom equipment etc.
  • The property has a strict no smoking, no drugs policy, breaking this policy will result instant eviction without reimbursement or refund. Smoking in rooms incurs an instant cleaning fee of $200
  • Charges will be made to the credit card on file.
Back to Top