Our Policies

Casa Santurce is a hostel, guest house in Santurce, San Juan. We pride ourselves on our good vibes policy and try to ensure every guest has a great stay with us! Below you’ll find a couple of policies you’ll need to bear in mind.

Check-In times:

The office at Casa Santurce is open from 9am – 10pm. Outside of these hours the office is closed, with a contact number on the door for any late night emergencies.

  • Check-in: 3 pm
  • Check-out: 11am
  • Late check-ins, outside of office hours are available upon prior arrangement and are charged $10 per reservation
  • Late check-outs, after 11am, will incur a fee. 


Payment of the reservation total is required on arrival, prior to check-in. Payments are accepted by card only. Casa Santurce reserves the right to pre-authorize credit cards and take payments prior to arrival

Guest registration:

All reservations will be required to show a valid identification. Each booking will be required to sign a guest registration form that outlines the policies and rules of the property. If any guest is in breach of the rules, Casa Santurce reserves the right to ask the guest to leave the property immediately without right to any refund.

If you’re looking for a full list of terms and conditions, please click here

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